Want to improve your customer retention and increase revenue?
Would you like...
We help by offering:
A mystery shopper site visit to analyse customer experience
An audit of how user-friendly your website is
Monitoring of the response rate and the quality of the response to phone, voicemail and email systems
An audit of your customer service functions tailor-made to your needs
"The report from C & S has made me review a number of areas of my website that it's clear to me now (due to this report) need to be improved on.
Whatever your line of business is, I simply can't recommend this service highly enough. Oh and by the way, it’s incredibly low cost and for that tiny amount of money the rewards could well be massive.
Thank you for opening my eyes to see what my customers see and what they need to see."
If you genuinely don't think this audit was valuable, simply don't pay